Sara El Kareh
Having the skills of fully knowing what people are thinking, how they create new ideas, what they know, what they believe and what they expect is what makes you a perfect manager. In fact, analyzing other’s people and improving the evaluation can be based on 3 notions:
Values: We grow on learning values, we use them in our everyday life and they inspire our behaviors. Values are the logic of knowing what’s right, wrong, good, bad, helpful, useless…
Assumptions: As we grow, life experiences influence our behaviors. Bad and good experiences create in us beliefs about how we should behave. In other word, they set personal rules, whether to ourselves or to others. These are called assumptions that define our duties toward others, our beliefs in our duties and the ways in which we behave.
Beliefs: They are the fruit of values and assumptions combined with perceptions. They are what come out of evaluating others’ behaviors, comparing it to their thinking patterns and using the results in our own set of values. For example, you might think that a particular person is lovely, while to your friend, that person is annoying. This difference in opinions is based on your beliefs, your values and assumptions.
You are surely wondering how it is related to business management. However, it is all what makes a successful business manager. When a manager understands how his/her employees use their thinking skills, he/she could better communicate with them positively, understand their needs and act effectively to create a better work environment. It is true that we are human beings without the ability of reading minds and we sometimes assume things that can cause several problems, especially when it comes with management. Therefore, it is better to depend on expectations of employees, their values and their beliefs in order to be capable of better understanding them.
Furthermore, successful managers understand that their employees’ main efforts are used to build and improve their self-concept. It helps to realize and analyze the behaviors of the employees and the work environment as a whole. It also helps in avoiding misunderstandings and reaching solutions for any issue in a very simple way. In a summary, it creates a better working environment.
In conclusion, in order to understand each other’s’ values, beliefs and expectations, we should work on knowing each other.