Each company has its own policy when it comes to the relationship between superiors, managers, and the team. One of the policies set by companies is the open-door policy by which all doors are open including the CEO door so that employees wouldn’t fear approaching these doors in order to discuss issues related to the job such as family issues that might affect his/her job, problems related to one’s job or any other member of the team, or even a problem with the manager. Applying such a policy might lead to conflicts within the same company, but when preserved with rules and procedures the problem might easily be escaped.
Such a policy is great and holds so many benefits to the company itself and to its employees. It stimulates cooperation as well as respect between managers and the employees. Employees can easily share their concerns, thoughts and morale. All of that would motivate the team as a whole and increase the productivity and group work i.e. they will all unite to develop together with the company. Using this policy all problems are solved earlier and bad consequences are avoided. The company will be completely protected and never harmed. Open-door policy controls all problems in a way that enables the manager and employee to return to work normally. It approaches the employees to senior managers when facing problems with their immediate managers especially when the latter apply bullying and negative behavior.
This policy may raise some challenges since managers are interrupted at any time by the employees which might get in the habit of stepping the door of the manager whenever there is a problem rather than trying to solve it by their own. It might as well confuse things out, and thus become perplexing like not knowing anymore who has the final authority in dealing with problems.
So, when you want to keep your door open, do keep it open for necessary or urgent issues only. By this way the team will be more responsible and would depend on their power to do things successfully. Your job is neither a consultant nor a psychologist, so let the ones who are the closest to the deeds take the decision. Make all employee respect the cycle you put, for example, in case anything happens let the team member discuss it with the immediate manager. If the problem wasn’t resolved then s/he might move to the senior. Open-policy is a good policy since it stimulates the motivation of a team, makes them feel safe and at ease…, but, of course, it should be applied correctly.