Sara El Kareh
Every morning, you walk into the office with very high energy, glad to be going to work and feeling highly productive. You step into the office and hear the same voice, telling the same non-work-related stories. It’s Nina: one of the best employees among your staff. However, Nina can’t stop talking, distracting her co-workers and almost ignoring potential customers while she goes on with her endless chats.
You’ve always thought that without her, the office would be a better place for more concentration on work-related activities. You haven’t said anything about it; however, she’s requesting a raise now. You’ve overheard her talking about other companies that can offer her higher salary and you’ve been holding yourself back from just telling her to quit. But you start thinking about all the efforts you made to train her and get her to the position she is filling currently, then you remember how good and effective she is at work, when she’s not chattering and you want to find a solution without firing her.
You must know that you can’t fire her directly without even trying to tolerate her. At the beginning, act like a true manager and be honest and clear. Here is the best way to deal with Nina:
- You can always begin with talking to her and explaining how much of a friendly character she has and how good of a quality it gives her. Then move on to the fact that she is involving a lot of personal talks during her working hours. Try to tell her how this is distracting others as well as potential customers. You must also be considerate: show her that you are aware of the difficulty of breaking this habit and tell her that you’ll mention it every time you see it happening again.
- The next time you see her distracting a co-worker, call her to speak in private and ring a bell about the things you’ve discussed earlier regarding the same subject.
- When she asks about the raise, explain to her that such offers are given to those who show improvements in their productivity, and not to those who are facing hard situations. If Nina mentions that other companies can offer more, show her how understanding you will be if she chooses to seek other opportunities.
- When you realize that Nina didn’t abide by the conversations you’ve had together and is still acting the same way, do not hesitate to start thinking about replacing her with someone qualified to fill the position and show more respect for customers, co-workers and the manager.