Every business is exposed to facing issues and problems that lead to crisis. However, many do not know how to handle them. Here are the steps that should be taken during 24 hours in order to overcome whatever crises a business might face:
The first eight hours
During the first eight hours, a qualified team should be formed and include people who are able to manage the issue. Each member should be aware of his role in the solution plan to ensure a solid and effective strategy towards the targeted solution. A manager’s role here is to make sure that every member is executing full efforts and is concentrating on the team spirit in the right and effective way. The team must look for the easiest way to find the main reason behind the crisis in order to maintain and preserve the company’s reputation as a first step, and to ensure a short-term problem. Team spirit among the designated members is very essential and usually helps in achieving the required results.
The second eight hours
Between the 9th and the 16th hours, meetings between team members should be held as much as possible, and of course, without forgetting to communicate all the time. Plans and ideas should be discussed among the members. It is also crucial to keep checking that all information is similar among all team members. This will help to maintain the focus on the main stream of the flow. The leader’s role during this period of time must include commands and orders so that full efforts are guaranteed. If the company is planning to release some information for the public, the notes should be set in a clear image in order to deliver an appropriate and complete document for that matter.
In the last hours, or between the 17th and 24th hours, all should be solved in a group. Everyone should be on the same page. The documents that are meant to be publically released should be posed for the whole group in order to avoid any errors that might ruin the company’s reputation. Of course, the public statements should be double checked and should be clear for the customers to get the right information. Brief and clear statements serve the best, since they will grab the attention of the loyal customers who will ask about the whole truth behind the crisis. Documents that are related to guarantee the maintenance of a secure company must also be kept as they are considered as a crucial part of the final stage development.