Sara El Kareh
It is true that you may not want to bother your employees by talking about their personal problems, but still, since you’re the boss, you cannot avoid it or ignore it when they start to affect their performance at work or when they start to distract the workplace.
When you fail in solving these problems, you may find that the employee’s productivity is jumping down; but when you show your staff that you’re there to support them and help them overcome their issues, you will gain their trust and they’ll become more loyal to the company.
Therefore, you have to know how to help when they resort to you, sharing their stories and issues. These steps will help you get the responsibility done:
- Do not talk in public, especially if it is easy for others to hear what you’re discussing with this particular employee. Therefore, find another room, close the door, and talk in private.
- Be the good listener. Wait until the employees finish explaining the whole story, and do not interrupt. Give them the chance to say whatever they want.
- Do not give any advice, for it is not your job to tell them how to deal with their problems. If you do, you will get involved in issues you don’t want for yourself. Be understanding and supporting, and say things to show it, such as, “I know how hard it is for you.”
- Concentrate on work-related discussions. Explain how the crisis is affecting their performance while you are in need for the best signs of improvement and productivity in the office. Tell them that you are, at the same time, there to help them at work.
- Ask them what they want you to do. They may simply ask for flexible working hours until they solve their personal issues. Think about all the possible and logical requests, then discuss it with the HR in order to find a way that suites the employee and the company equally.
- Make sure you show explain that you understand the whole situation, but at the same time, you want to see improvements in productivity in the best ways possible. Give deadlines for the employees to get back to work in a normal way.
- Observe the situation. Check for improvements and examine the productivity. If you don’t realize any, you may have to think about termination. Refer to the legal departments and HR to find out the best actions to be taken.